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Refund and Return Policy

Please select your items carefully. All goods being supplied via the online store are considered a final sale. It is not possible to return an item for a change of mind.

If the item supplied is faulty or is an incorrect item, please notify the National Army Museum within 3 days of receiving the item.

The purchase will be either refunded or replaced at the National Army Museum’s discretion. Returned goods must be in original condition. Shipping costs for returning faulty or incorrect items will be reimbursed.

If your product has been damaged in transit, please advise the Museum as soon as possible so we can make a claim via the courier company. The courier company offer a 7 day claim period. Please take photos of your damaged package and goods to help with the claim.

You will receive email confirmation once the goods have arrived at the Museum. Please allow 5 working days for the refund to be completed or the replacement item dispatched.

Prints ordered via Recollect are printed on demand and are non refundable.